FAQ – Technical Issues

FAQ – Technical Issues

a) I am having trouble logging in.

Please try logging in using your username or email address, and your nominated password.

If you are still having problems, try resetting your password.

Please contact us at cbd@familytransitions.com.au if you continue having trouble logging in.

 

b) I can’t play the video in my course (e.g. CIMC, YCIDS).

Please try the following steps to troubleshoot:

  1. Pause the video to let it buffer. You will see a grey bar progress along the bottom of the video. Playback should be smooth within this grey bar or “buffer region”.
  2. Try turning HD (high definition) off. HD video can sometimes be difficult for even high-speed internet connections to handle.
  3. Try playing another video on Vimeo (e.g. other videos on our website or on Vimeo’s website) to test whether all other content from Vimeo is working.
  4. Use a different Internet browser to view the course (e.g. Internet Explorer, Firefox, Google Chrome, Safari).
  5. Try a different device (e.g. desktop or laptop, Windows or Mac).
  6. Please contact Vimeo directly at http://www.vimeo.com/help/contact, and they will run through other troubleshooting steps with you.

Please contact us at cbd@familytransitions.com.au if you cannot solve a viewing problem with the above steps.

 

c) I am having trouble with the audio of my course (e.g. CIMC, YCIDS).

Please try the following steps to troubleshoot:

  1. Check the audio output settings on your computer.
  2. Ensure the volume is at the maximum level on both the video player, and your device.
  3. Use external speakers.
  4. Use a different Internet browser to view the course (e.g. Internet Explorer, Firefox, Google Chrome, Safari).
  5. Try a different device (e.g. desktop or laptop, Windows or Mac).
  6. Please contact Vimeo directly at http://www.vimeo.com/help/contact, and they will run through some troubleshooting steps with you.

Please contact us at cbd@familytransitions.com.au if you continue to have issues.